Softness with precision is our best value

We map out your existing customer journey as a first step for building a better program. We focus on touchpoints that are currently missing, areas where we can cross-sell products, and stronger predictive communications that enhance the customer experience. Ultimately, we design a new customer journey map that best suits your business, focusing on the critical touch-points needed to convert new and returning customers.

After identifying weaknesses in your existing retention program, we construct a roadmap for success. This includes setting month over month benchmarks on the critical KPI improvements that we need to see across the board. Typical metrics include open rate, click-through rate, deliverability score, subscriber growth, and a variety of revenue growth indicators.

Leveraging LLM's allows for less man-hour investment and more time building your bespoke retention strategy. These workflows are trained on your messaging and brand voice, and leverage our existing retention know-how.

After reshaping the program through automations, which is an ongoing process, we focus on delivering consistent, intentional communications that grow revenue. Email and SMS are both key channels we leverage to keep customers engaged while enhancing the sophistication of your retention program.